Politique de confidentialité
Privacy Policy — FreyaVibe Store
Last Updated: July 2026
Contact: hello@freyavibestore.com
1. Introduction
Welcome to FreyaVibe Store ("FreyaVibe", "we", "our", or "us").
FreyaVibe Store is a United Kingdom-based online retailer operating freyavibestore.com, offering fashion, jewellery, personalised products, smart wearables, AI-powered devices, consumer electronics, camera products, drones, battery-powered products, charging accessories, lifestyle products, and related accessories.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you visit our website, create an account, purchase products, contact us, or otherwise interact with our services.
This Privacy Policy has been prepared with consideration for applicable privacy legislation, including where relevant:
- UK General Data Protection Regulation (UK GDPR)
- EU General Data Protection Regulation (EU GDPR)
- UK Data Protection Act 2018
- California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
- Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
- Australia's Privacy Act 1988
- India's Digital Personal Data Protection Act, 2023
- Other applicable privacy and consumer protection laws.
Where mandatory local privacy laws provide additional rights, those rights will continue to apply.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will request your consent before processing your personal information for specific purposes, including certain marketing communications and non-essential cookies.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
- FreyaVibe Store's website
- Customer accounts
- Orders placed through our website
- Customer service enquiries
- Email communications
- Contact forms
- Marketing communications
- Promotional campaigns
- Social media interactions where applicable
- Other services provided directly by FreyaVibe Store.
This Privacy Policy does not apply to websites, applications, marketplaces, payment providers, or third-party services that operate independently from FreyaVibe Store. We encourage you to review the privacy policies of those third parties separately.
3. Information We Collect
Depending on how you interact with FreyaVibe Store, we may collect the following categories of information.
A. Personal Identification Information
This may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Country or region
- Company name (where applicable)
B. Account Information
Where you create an account, we may collect:
- Login credentials
- Account preferences
- Saved addresses
- Order history
- Wishlist or saved products
C. Order Information
When you place an order, we may collect:
- Products purchased
- Order value
- Transaction date
- Shipping method
- Tracking information
- Returns and refunds history
- Warranty enquiries
- Customer support relating to purchases
D. Payment Information
Payments are securely processed by authorised payment providers such as Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported payment services.
FreyaVibe Store does not store your complete payment card details.
Payment providers process payment information according to their own privacy policies and security standards.
E. Device & Technical Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Screen resolution
- Language preferences
- Time zone
- Referral source
- Website usage statistics
- Session information
- Cookies and similar technologies
F. Communications
When you contact us, we may collect:
- Email correspondence
- Contact form submissions
- Customer support enquiries
- Product enquiries
- Complaint information
- Return requests
- Refund requests
- Survey responses
- Reviews and feedback voluntarily submitted
G. Marketing Preferences
Where you choose to receive marketing communications, we may record:
- Newsletter subscriptions
- Email marketing preferences
- SMS marketing preferences (where offered)
- Promotional preferences
- Consent records
You may withdraw your marketing consent at any time.
H. Information You Voluntarily Provide
You may voluntarily provide information through:
- Product reviews
- Competitions
- Giveaways
- Promotions
- Surveys
- Customer testimonials
- Social media interactions
Participation is always voluntary.
4. How We Use Your Information
We use personal information only where we have a lawful reason to do so.
Your information may be used to:
- Process and fulfil orders.
- Arrange shipment and delivery.
- Verify transactions.
- Provide customer support.
- Respond to enquiries.
- Manage returns, refunds, replacements, and warranty claims.
- Improve our website, products, and customer experience.
- Detect and prevent fraud, abuse, or unauthorised transactions.
- Protect the security of our website and customers.
- Comply with legal, accounting, tax, and regulatory obligations.
- Communicate important service announcements.
- Send order confirmations, invoices, dispatch notifications, and delivery updates.
- Send marketing communications where you have provided consent or where otherwise permitted by law.
- Analyse website performance and customer behaviour.
- Improve website functionality and user experience.
- Conduct internal reporting and business analysis.
We do not sell your personal information to third parties for their own marketing purposes.
5. AI Products & Smart Device Services
FreyaVibe Store sells certain products that may incorporate artificial intelligence (AI), Bluetooth connectivity, wireless communication, cameras, microphones, companion mobile applications, cloud services, or other smart technologies.
Examples include:
- AI Smart Glasses
- Smart Wearables
- Bluetooth Devices
- Smart Electronics
- Camera Products
- AI Translation Devices
- Voice Assistant Devices
- Drones
- Other connected electronic products
FreyaVibe Store does not routinely access, monitor, record, or process audio recordings, photographs, video recordings, conversations, translations, voice commands, or other information generated by your smart device unless you voluntarily provide such information when requesting customer support or warranty assistance.
Certain smart products may rely on third-party applications, cloud platforms, AI services, operating systems, or manufacturer software. Information collected directly by those services is governed by their own privacy policies and terms of service.
Customers are encouraged to review the privacy documentation provided by the relevant manufacturer or software provider before using smart features.
6. Cookies & Similar Technologies
FreyaVibe Store uses cookies and similar technologies to improve website functionality, enhance your shopping experience, analyse website performance, and provide relevant advertising where permitted by law.
Cookies may be placed by FreyaVibe Store or trusted third-party service providers.
Depending on your location and browser settings, cookies may include:
Essential Cookies
These cookies are necessary for the operation of our website and cannot normally be disabled.
Examples include:
- Shopping cart functionality
- Customer login
- Secure checkout
- Fraud prevention
- Website security
- Load balancing
- Session management
Without these cookies, some features of our website may not function correctly.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website.
Examples include:
- Google Analytics
- Shopify Analytics
- Website performance monitoring
- Visitor behaviour analysis
- Error reporting
- Page performance
These cookies help us improve our products, website functionality, and customer experience.
Marketing & Advertising Cookies
Where permitted by applicable law and subject to your consent where required, we may use marketing cookies provided by trusted advertising partners.
Examples include:
- Google Ads
- Meta Pixel (Facebook & Instagram)
- TikTok Pixel
- Other advertising platforms used by FreyaVibe Store
These cookies may be used to:
- Measure advertising performance
- Personalise advertising
- Limit repetitive advertisements
- Understand campaign effectiveness
Managing Cookies
Where required by applicable law, FreyaVibe Store will request your consent before placing non-essential cookies on your device.
You may also:
- Accept or reject cookies using our cookie banner.
- Update your cookie preferences at any time where available.
- Disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of parts of our website.
7. Sharing Your Information
FreyaVibe Store shares personal information only where reasonably necessary to operate our business, fulfil customer orders, comply with legal obligations, or where you have provided consent.
We do not sell or rent your personal information to third parties for their own marketing purposes.
Service Providers
We may share relevant personal information with trusted service providers that help us operate our business, including:
- Shopify Inc. (our e-commerce platform)
- Payment service providers
- Shipping carriers
- Manufacturers
- Suppliers
- Fulfilment centres
- Warehousing providers
- Logistics providers
- Fraud prevention providers
- IT service providers
- Customer support providers
- Marketing service providers
Each provider receives only the information reasonably necessary to perform its services.
Payment Providers
Payments may be processed through authorised providers including, where applicable:
- Shopify Payments
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Other secure payment providers supported by Shopify
Payment information is processed directly by those providers in accordance with their own privacy policies.
FreyaVibe Store does not store full payment card details.
Fulfilment & Shipping Partners
To prepare and deliver your order we may share information including:
- Name
- Delivery address
- Telephone number
- Email address (where required)
- Ordered products
- Shipping instructions
This information is shared only to fulfil your order or provide after-sales support.
Marketing Providers
Where you have provided consent, we may use marketing platforms including:
- Meta (Facebook & Instagram)
- TikTok
- Klaviyo
- Shopify Email
- Other marketing providers used by FreyaVibe Store
These providers help us:
- Send newsletters
- Deliver promotional offers
- Analyse marketing performance
- Measure advertising effectiveness
- Improve customer communications
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or by contacting us directly.
Transactional emails relating to your orders will continue to be sent where necessary.
8. AI Products & Third-Party Applications
Some products sold by FreyaVibe Store operate together with:
- Mobile applications
- AI services
- Cloud platforms
- Bluetooth services
- Translation software
- Voice assistants
- Camera software
- Smart device operating systems
FreyaVibe Store does not control these third-party services.
Information processed directly through manufacturer applications, operating systems, cloud platforms, or AI services is governed by the privacy policies and terms published by those third parties.
Customers should review those privacy policies before activating or using connected smart features.
FreyaVibe Store is not responsible for changes made by third-party software providers after a product has been purchased.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil customer orders, provide customer support, process returns and refunds, meet legal obligations, maintain accounting records, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods vary depending on the nature of the information. As a general guide:
- Order & transaction records — up to 7 years (UK tax and accounting obligations under HMRC requirements)
- Customer account information — for the duration of the active account, plus up to 2 years following the last account activity
- Customer support & warranty communications — up to 3 years from the date of the last communication
- Returns, refunds & complaints records — up to 3 years from resolution
- Marketing consent records — retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance
- Accounting, invoicing & financial records — up to 7 years as required under applicable UK law
- Fraud prevention & security records — as long as reasonably necessary to protect against fraud and abuse
- Legal claims & dispute records — for the duration of any applicable limitation period under English law, which is generally up to 6 years
Where legal obligations, regulatory requirements, or ongoing disputes require longer retention, relevant information will be retained only for as long as strictly necessary to comply with those obligations.
Where information is no longer required for any lawful purpose, it will be securely deleted, anonymised, or otherwise disposed of in accordance with appropriate technical and organisational security measures.
If you have questions about how long we retain specific information, please contact us at hello@freyavibestore.com.
10. Marketing Communications
Where permitted by applicable law, FreyaVibe Store may send:
- Newsletters
- Promotions
- Product launches
- Special offers
- Store updates
- Seasonal campaigns
Marketing communications will only be sent where:
- you have provided consent; or
- another lawful basis applies under applicable legislation.
You may withdraw your consent at any time.
You can unsubscribe by:
- clicking the unsubscribe link included in our emails;
- updating your account preferences where available; or
- contacting us at hello@freyavibestore.com.
Withdrawing marketing consent will not affect transactional communications relating to your purchases, orders, refunds, customer support, warranties, or legal notices.
11. Automated Decision-Making
FreyaVibe Store does not make decisions that produce legal or similarly significant effects solely through automated decision-making.
Certain automated systems may be used to assist with:
- Fraud prevention
- Website security
- Spam detection
- Website analytics
Where appropriate, human review may be carried out before significant decisions affecting customers are made.
12. Your Privacy Rights
Depending on where you live, you may have certain legal rights regarding your personal information.
FreyaVibe Store respects those rights and will respond to valid requests in accordance with applicable privacy laws.
These rights may include:
- The right to access your personal information.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information where legally applicable.
- The right to restrict or object to certain processing activities.
- The right to withdraw consent where processing is based on consent.
- The right to receive your personal information in a portable format where applicable.
- The right not to be unlawfully discriminated against for exercising your privacy rights.
Where permitted by law, we may request reasonable information to verify your identity before processing your request.
United Kingdom
If you are located in the United Kingdom, your personal information is processed in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
You may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of personal information.
- Restrict processing.
- Object to certain processing activities.
- Request data portability.
- Withdraw consent where applicable.
- Lodge a complaint with the Information Commissioner's Office (ICO).
Further information is available at:
European Union
Customers located within the European Union may exercise rights available under the EU General Data Protection Regulation (EU GDPR), including:
- Right of access.
- Right to rectification.
- Right to erasure ("right to be forgotten").
- Right to restriction of processing.
- Right to data portability.
- Right to object.
- Right to withdraw consent where processing is based on consent.
You also have the right to contact your local supervisory authority.
United States
Privacy rights available to United States residents vary by state.
Where applicable, customers may have rights including:
- Right to know what personal information is collected.
- Right to request deletion.
- Right to correct inaccurate personal information.
- Right to opt out of certain processing activities where required by applicable law.
- Right to non-discrimination for exercising privacy rights.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Canada
Customers located in Canada may have rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
These rights may include:
- Access to personal information.
- Correction of inaccurate information.
- Withdrawal of consent where applicable.
- Filing complaints with the appropriate privacy authority.
Australia
Customers located in Australia may have rights under the Privacy Act 1988 (Cth).
These rights may include:
- Access to personal information.
- Correction of inaccurate information.
- Making privacy complaints.
Information regarding Australian privacy rights is available through the Office of the Australian Information Commissioner (OAIC).
India
Customers located in India may have rights under the Digital Personal Data Protection Act, 2023 (DPDP Act), including where applicable:
- Access to personal information.
- Correction of inaccurate information.
- Erasure of personal information.
- Withdrawal of consent.
- Grievance redressal.
Nothing in this Privacy Policy limits any rights available under applicable Indian law.
13. International Data Transfers
FreyaVibe Store works with technology providers, payment providers, fulfilment partners, logistics companies and service providers that may operate in different countries.
As a result, your personal information may be transferred to and processed outside your country of residence.
Where required by applicable law, appropriate safeguards are implemented before international transfers occur.
These safeguards may include:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Contractual protections
- Other lawful transfer mechanisms recognised by applicable privacy legislation
14. Data Security
Protecting your personal information is important to us.
FreyaVibe Store uses reasonable technical and organisational security measures designed to help protect personal information from:
- Unauthorised access.
- Loss.
- Misuse.
- Alteration.
- Disclosure.
- Destruction.
Examples may include:
- Secure Socket Layer (SSL) encryption.
- Secure payment processing.
- Restricted staff access.
- Password protection.
- Security monitoring.
- Secure hosting.
Although we implement appropriate security measures, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security.
15. Children's Privacy
FreyaVibe Store is intended for individuals aged 18 years or older.
Products intended for children are designed to be purchased by parents, guardians or other authorised adults.
We do not knowingly collect personal information directly from children where prohibited by applicable law.
If you believe that a child has provided personal information to FreyaVibe Store without appropriate consent, please contact us.
Where required, we will take reasonable steps to delete such information.
16. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
These websites operate independently from FreyaVibe Store.
We are not responsible for:
- Their privacy practices.
- Their content.
- Their security.
- Their terms and conditions.
We encourage customers to review the privacy policies of any third-party website before providing personal information.
17. Customer Responsibilities
Customers are responsible for ensuring that:
- Information provided during checkout is accurate.
- Delivery addresses are kept up to date.
- Contact details remain current.
- Account credentials are kept secure.
- Passwords are not shared with others.
Customers should notify FreyaVibe Store promptly if they believe their account has been accessed without authorisation.
18. Data Accuracy
FreyaVibe Store takes reasonable steps to ensure that personal information is accurate, complete and up to date.
Customers also play an important role by informing us whenever their personal information changes.
Accurate information helps us:
- Deliver orders correctly.
- Provide customer support.
- Process returns.
- Prevent fraud.
- Maintain secure customer accounts.
19. Exercising Your Rights
If you wish to exercise any privacy rights described in this Privacy Policy, please contact us.
Email:
Please include enough information for us to verify your identity and locate the relevant records.
We aim to respond to privacy requests within 30 days, or within any shorter period required by applicable law.
20. Changes to This Privacy Policy
FreyaVibe Store may update or amend this Privacy Policy from time to time to reflect changes in our business operations, products, services, technology, legal obligations, or regulatory requirements.
The "Last Updated" date at the top of this Privacy Policy indicates when the latest revision became effective.
Where required by applicable law, we will provide appropriate notice of material changes through our website or by other reasonable means.
Your continued use of our website after any updated Privacy Policy becomes effective constitutes your acceptance of those changes to the extent permitted by applicable law.
21. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or how we process your data, please contact us.
Website
freyavibestore.com
Business Address
FreyaVibe Store
10 Hanger Lane
London
W5 3HH
United Kingdom
We aim to respond to privacy enquiries as soon as reasonably possible and within the timeframes required by applicable law.
22. Complaints
If you believe that your personal information has been processed in a manner that does not comply with applicable privacy laws, we encourage you to contact FreyaVibe Store first so we have an opportunity to investigate and resolve your concerns.
If you remain dissatisfied, you may have the right to lodge a complaint with the relevant supervisory authority or privacy regulator in your country or region.
Examples include:
- United Kingdom: Information Commissioner's Office (ICO)
- European Union: Your local Data Protection Authority
- Australia: Office of the Australian Information Commissioner (OAIC)
- Canada: Office of the Privacy Commissioner of Canada
- India: The appropriate authority established under the Digital Personal Data Protection Act, 2023, where applicable
- United States: Your state Attorney General or other competent authority where applicable
Nothing in this Privacy Policy limits your legal rights to contact an appropriate regulatory authority.
23. Severability
If any provision of this Privacy Policy is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue in full force and effect.
24. Entire Privacy Policy
This Privacy Policy constitutes FreyaVibe Store's complete Privacy Policy relating to the collection, use, storage, disclosure, and protection of personal information through our website and services.
It should be read together with our:
- Terms & Conditions
- Shipping Policy
- Return & Refund Policy
- Cookie Policy (where applicable)
If there is any inconsistency between this Privacy Policy and mandatory consumer or privacy legislation, the applicable law will prevail to the extent of that inconsistency.
25. Your Acceptance of This Privacy Policy
By using FreyaVibe Store, creating an account, placing an order, or otherwise interacting with our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy.
Where required by applicable law, we will obtain your consent before processing personal information for activities that require consent, including certain marketing communications and non-essential cookies.
Nothing in this Privacy Policy limits, excludes, or replaces any statutory rights or remedies that cannot legally be excluded under applicable privacy or consumer protection laws.
Contact Information
FreyaVibe Store
Website: freyavibestore.com
Email: hello@freyavibestore.com
Business Address:
10 Hanger Lane
London
W5 3HH
United Kingdom