Conditions d’utilisation

Terms of Service — FreyaVibe Store
Last Updated: May 2026 | Contact: hello@freyavibestore.com

1. Overview
These Terms of Service ("Terms") govern your use of freyavibestore.com and any purchases made through it. By accessing or using our site, you agree to these Terms. If you do not agree, please do not use our site.

FreyaVibe Store is operated from London, United Kingdom.

2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. By using this site, you confirm you meet this requirement. Products designed for children are intended to be purchased by a parent or legal guardian on behalf of a minor.

3. Products & Descriptions
We make every effort to display products accurately. Colours may vary slightly due to screen settings and monitor calibration. We reserve the right to limit quantities or discontinue products at any time without notice.

4. Children's Products
FreyaVibe Store sells products designed for children, including clothing and accessories. All such products must be purchased by an adult (parent or legal guardian). FreyaVibe Store accepts no liability for misuse of children's products by unsupervised minors. Age recommendations displayed on product listings are guidelines provided by the manufacturer or supplier.

5. Third-Party Fulfilment
Some products sold on freyavibestore.com are fulfilled directly by trusted international fulfilment and logistics partners. By placing an order, you acknowledge that:
- Fulfilment, dispatch, and delivery times may vary by fulfilment partner
- Return conditions and addresses may differ depending on the fulfilling partner
- Products may be dispatched from international fulfilment hubs

We will always act as your point of contact regardless of which partner fulfils your order.

6. Orders & Contract Formation
An order placed on our site constitutes an offer to purchase. A binding contract is formed only when we send an order confirmation email. We reserve the right to cancel any order for reasons including pricing errors, suspected fraud, or stock unavailability, and will issue a full refund in such cases.

7. Pricing & Payment
All prices are displayed in GBP (£) by default. Prices may be shown in local currencies for international customers based on current exchange rates. We accept major credit and debit cards and other payment methods shown at checkout. All transactions are processed securely via Shopify Payments and other approved providers.

8. Shipping & Delivery
Please refer to our Shipping Policy for full details. Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by customs clearance, courier operations, public holidays, or events outside our reasonable control.

9. Returns, Refunds & Cancellations
Please refer to our Return & Refund Policy for full details. Your statutory rights are not affected by our policy.

10. Consumer Rights — United Kingdom
Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

11. Consumer Rights — Canada
Canadian customers retain all rights under applicable provincial consumer protection legislation. Nothing in these Terms limits or excludes those rights.

12. Consumer Rights — India
Indian customers retain all rights under the Consumer Protection Act 2019 and applicable Indian law. Nothing in these Terms limits or excludes those rights.

13. Consumer Rights — United States
US customers in California retain rights under the California Consumer Privacy Act (CCPA) and other applicable state consumer protection laws. Nothing in these Terms limits or excludes those rights.

14. Consumer Rights — Australia
Australian customers retain all rights under the Australian Consumer Law (ACL). Goods must be of acceptable quality, fit for purpose, and match their description. Nothing in these Terms limits or excludes those statutory rights.

15. Customs & Import Duties
International orders may be subject to customs duties, import taxes, or fees levied by the destination country's authorities. These charges are entirely the customer's responsibility. FreyaVibe Store has no control over these fees and they are not included in our product prices or shipping charges.

16. Intellectual Property
All content on this site — including text, images, logos, graphics, and design — is the property of FreyaVibe Store or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

17. Prohibited Uses
You agree not to use this site to:
- Engage in any unlawful activity
- Transmit harmful, fraudulent, or misleading content
- Infringe on the intellectual property rights of FreyaVibe Store or any third party
- Interfere with or disrupt the operation of the site or its servers
- Attempt to gain unauthorised access to any part of the site

18. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms of service. We encourage you to review their policies independently.

19. Shopify
Our store is powered by Shopify Inc. Your use of checkout and payment services may also be subject to Shopify's Terms of Service and Privacy Policy, available at shopify.com.

20. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including:
- UK GDPR and the UK Data Protection Act 2018
- Canada's PIPEDA
- India's Digital Personal Data Protection Act 2023 (DPDP Act)
- USA's CCPA (California Consumer Privacy Act) where applicable
- Australia's Privacy Act 1988

21. Disclaimer of Warranties
To the fullest extent permitted by applicable law, FreyaVibe Store provides this site and its products "as is" and "as available" without warranties of any kind, express or implied.

22. Limitation of Liability
To the maximum extent permitted by applicable law, FreyaVibe Store shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of this site or purchase of products. Our total liability to you shall not exceed the amount paid for the relevant order.

23. Indemnification
You agree to indemnify, defend, and hold harmless FreyaVibe Store and its directors, employees, and agents from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your breach of these Terms or your misuse of the site.

24. Force Majeure
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or disruptions to courier or customs services.

25. Changes to Terms
We may update these Terms periodically to reflect operational, legal, or regulatory changes. The "Last Updated" date will reflect any revisions.

26. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom, except where mandatory local consumer protection laws in your jurisdiction provide otherwise.

27. Contact
Email: hello@freyavibestore.com
Address: FreyaVibe Store, 10 Hanger Lane, London, W5 3HH, United Kingdom
Website: freyavibestore.com
Business Hours: Monday–Friday, 9am–5pm (UK Time)