Shipping Policy
Shipping Policy
We ship to the United Kingdom, United States, Canada, Australia, and India. All orders are processed and dispatched within 1–3 business days of payment confirmation.
Delivery Times
| Destination | Standard Shipping | DHL Express |
| 🇬🇧 United Kingdom | 10–20 business days | 3–7 business days |
| 🇺🇸 United States | 15–25 business days | 3–7 business days |
| 🇨🇦 Canada | 15–25 business days | 4–10 business days |
| 🇦🇺 Australia | 15–25 business days | 4–8 business days |
| 🇮🇳 India | 15–25 business days | 4–10 business days |
Business days exclude weekends and public holidays. Delivery times are estimates and may vary during peak periods.
Shipping Costs
- Standard shipping: Free on most orders
- DHL Express: £40–£45 depending on destination, selected at checkout
Order Tracking
Once your order is dispatched, you will receive a confirmation email with your tracking number. You can track your order at any time on our Track Your Order page.
Please allow 3–5 business days for tracking information to update after dispatch, particularly for international orders.
Customs & Import Duties
For orders shipped outside the United Kingdom, customs and import duties may apply depending on your country’s regulations. These charges are the customer’s responsibility and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.
Delayed or Missing Orders
If your tracking has not updated after 10 business days from dispatch, please contact us and we will investigate with the carrier on your behalf.
- Email: hello@freyavibestore.com
- Live Chat: available Monday to Friday, 9am – 5pm GMT/BST
- WhatsApp: Message us on WhatsApp