Terms of service

Terms of Service — FreyaVibe Store 

Last Updated: July 2026
Contact: hello@freyavibestore.com

1. Overview

Welcome to FreyaVibe Store ("FreyaVibe Store", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of freyavibestore.com, including any purchases, services, features, content, customer support, communications, and transactions made through our website.

By accessing or using our website, creating an account, placing an order, or otherwise interacting with our services, you agree to be legally bound by these Terms.

If you do not agree with these Terms, please do not access or use our website.

FreyaVibe Store operates from London, United Kingdom and sells products to customers in multiple countries. Nothing in these Terms limits or excludes any mandatory consumer rights available under applicable law.

2. Eligibility

To place an order through FreyaVibe Store, you must:

  • Be at least 18 years of age, or the age of legal majority in your country or jurisdiction.
  • Have the legal capacity to enter into a binding contract.
  • Provide accurate, complete, and current information when placing an order.

Products intended for children are designed to be purchased only by a parent, guardian, or other authorised adult.

We reserve the right to refuse or cancel orders where we reasonably believe these requirements have not been met.

3. Products & Product Information

FreyaVibe Store offers a range of products including, but not limited to:

  • Fashion apparel
  • Jewellery
  • Children's clothing and accessories
  • Lifestyle products
  • Personalised products
  • Smart wearables
  • AI-powered devices
  • AI smart glasses
  • Consumer electronics
  • Bluetooth devices
  • Camera products
  • Drones
  • Rechargeable battery-powered devices
  • Charging accessories
  • Technology accessories
  • Other products displayed on our website

We make reasonable efforts to ensure that all product descriptions, specifications, photographs, videos, dimensions, colours, pricing, compatibility information, and availability are accurate.

However:

  • Colours may vary depending on monitor settings, mobile devices, lighting conditions, photography, and screen calibration.
  • Product packaging may vary from images shown.
  • Manufacturers may update specifications without prior notice.
  • Minor cosmetic differences that do not affect functionality may occur.
  • Product availability may change without notice.

Descriptions are provided for general informational purposes and should not be interpreted as guarantees unless expressly stated.

4. Smart Electronics, AI Products & Connected Devices

Certain products sold by FreyaVibe Store incorporate modern technologies including:

  • Artificial Intelligence (AI)
  • Bluetooth
  • Wi-Fi
  • Cameras
  • Microphones
  • Rechargeable lithium batteries
  • Mobile applications
  • Cloud services
  • Voice assistants
  • Translation services
  • Smart software
  • Firmware updates
  • Wireless communication
  • GPS or positioning technologies (where applicable)

Customers acknowledge that:

  • Product functionality may depend on compatible mobile devices, operating systems, internet connectivity, software versions, regional availability, and manufacturer updates.
  • Certain smart features may require third-party applications, accounts, subscriptions, or internet access.
  • AI-generated responses, translations, voice recognition, image processing, or similar features may not always be accurate.
  • Battery performance naturally changes over time and may vary depending on usage, charging practices, environmental conditions, and software.

FreyaVibe Store does not develop, operate, or control third-party applications, AI platforms, cloud services, operating systems, or manufacturer software.

Changes made by manufacturers or software providers after purchase remain outside our control.

Nothing in this section limits any statutory consumer rights available under applicable law.

5. Children's Products

FreyaVibe Store sells certain products designed for infants and children, including clothing, footwear, accessories, toys (where applicable), and related products.

These products must always be purchased by an adult, parent, or legal guardian.

Parents and guardians remain responsible for:

  • Supervising children during use.
  • Following manufacturer instructions.
  • Checking products regularly for signs of wear or damage.
  • Ensuring products remain appropriate for the child's age.

Age recommendations displayed on product pages are supplied by manufacturers or suppliers and should be treated as general guidance.

FreyaVibe Store accepts no responsibility for injuries, misuse, or accidents resulting from failure to supervise children or use products in accordance with supplied instructions.

Nothing in this section excludes liability that cannot legally be excluded.

6. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit purchase quantities.
  • Restrict sales to particular regions.
  • Correct pricing errors.
  • Correct product descriptions.
  • Modify product specifications.
  • Update product images.
  • Discontinue products.
  • Cancel orders affected by pricing or inventory errors.

Where an order cannot be fulfilled, we will notify you and provide an appropriate refund where payment has already been taken.

7. Third-Party Fulfilment & Dropshipping

FreyaVibe Store works with trusted manufacturers, suppliers, fulfilment centres, warehousing providers, logistics companies, and international shipping partners.

By placing an order, you acknowledge that:

  • Products may be dispatched from different countries.
  • Orders may be fulfilled by third-party fulfilment partners.
  • Multiple products within a single order may arrive separately.
  • Dispatch and delivery times vary depending on product location and shipping method.
  • Return addresses may differ depending on the fulfilment partner.
  • Packaging may vary between suppliers.
  • Customs inspections and import procedures may affect delivery times.

Although third-party partners assist with fulfilment, FreyaVibe Store remains your primary point of contact for customer support, order enquiries, returns, refunds, and warranty assistance.

We carefully select our fulfilment partners; however, delivery times remain estimates and may be affected by factors outside our reasonable control.

8. Orders & Contract Formation

Placing an order through FreyaVibe Store constitutes an offer to purchase the selected products subject to these Terms.

After an order is placed, you will receive an acknowledgement email confirming that we have received your order. This acknowledgement does not constitute acceptance of your order.

A legally binding contract is formed only when we send you an order confirmation or dispatch confirmation indicating that your order has been accepted.

FreyaVibe Store reserves the right to refuse, cancel, or limit any order at our reasonable discretion, including where:

  • Products are unavailable.
  • Pricing or product information contains an error.
  • Payment cannot be authorised.
  • Fraud or unauthorised activity is suspected.
  • We reasonably believe these Terms have been breached.
  • We are unable to fulfil the order for operational or legal reasons.

Where payment has already been received for a cancelled order, an appropriate refund will be issued to the original payment method.

9. Pricing & Payment

All prices displayed on FreyaVibe Store are shown in Great British Pounds (GBP) by default unless otherwise indicated.

Customers in supported countries may see prices displayed in their local currency through Shopify Markets or other supported localisation services. Exchange rates are provided for convenience and may vary over time.

Prices may change without prior notice; however, changes will not affect orders that have already been accepted.

We accept payment through secure payment providers available at checkout, which may include:

  • Shopify Payments
  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Other payment methods supported by Shopify

FreyaVibe Store does not store full payment card information. Payment information is processed securely by authorised payment providers in accordance with their own privacy and security standards.

We reserve the right to correct genuine pricing errors before accepting an order. If a pricing error affects your order, we will contact you with the option to proceed at the correct price or receive a full refund.

10. Shipping & Delivery

Shipping information is provided in our Shipping Policy, which forms part of these Terms.

Delivery estimates displayed on our website are provided in good faith but are estimates only and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Carrier delays
  • International transport disruptions
  • Industrial action
  • Government restrictions
  • Security inspections
  • Natural disasters
  • Other force majeure events

Where an order contains multiple items, products may be dispatched separately and arrive in multiple deliveries.

FreyaVibe Store is not responsible for delays caused by inaccurate delivery information provided by the customer.

Customers are responsible for ensuring that shipping details are complete and accurate before placing an order.

11. Customs, Import Duties & International Orders

Orders delivered outside the United Kingdom may be subject to:

  • Customs duties
  • Import taxes
  • VAT or GST
  • Brokerage charges
  • Clearance fees
  • Other government charges

Unless expressly stated otherwise during checkout, these charges remain the responsibility of the customer.

FreyaVibe Store has no control over customs procedures or charges imposed by destination countries.

Failure to pay applicable customs charges may result in delays, returns, abandonment, or disposal of shipments by customs authorities or shipping carriers.

Where permitted by applicable law, any additional shipping costs, customs charges, return costs, handling fees, or losses incurred as a result of refused shipments may be deducted from any eligible refund.

Nothing in this section affects mandatory consumer rights under applicable law.

12. Returns, Refunds & Cancellations

Returns, refunds, replacements, exchanges, and cancellations are governed by our Return & Refund Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Nothing in these Terms limits or excludes any mandatory consumer rights available under applicable consumer protection legislation.

Where applicable, statutory cancellation rights remain available in accordance with the laws of the customer's country of residence.

13. Product Warranties

Unless expressly stated otherwise on an individual product page, FreyaVibe Store supplies products with the benefit of any applicable statutory consumer guarantees.

Where a manufacturer provides a commercial warranty, that warranty is offered by the manufacturer in accordance with its own warranty terms and conditions.

Manufacturer warranties apply in addition to, and do not replace, your statutory consumer rights.

For smart electronics, AI wearables, drones, camera products, rechargeable battery devices, and other technology products, customers should report suspected manufacturing defects as soon as reasonably possible after discovery.

Warranty claims may require:

  • Proof of purchase.
  • Photographs or videos.
  • Serial numbers where applicable.
  • Additional information reasonably required to assess the claim.

Damage caused by misuse, accidental damage, improper charging, unauthorised repairs, unauthorised modifications, misuse of software, failure to follow supplied instructions, or normal wear and tear is generally not covered by commercial warranties unless required by applicable law.

14. Battery-Powered Products & Electronics

Certain products sold by FreyaVibe Store contain rechargeable batteries or electronic components.

Customers should:

  • Follow all supplied safety instructions.
  • Use approved charging equipment where recommended.
  • Keep batteries away from excessive heat or fire.
  • Avoid puncturing, crushing, or damaging batteries.
  • Store products safely when not in use.
  • Dispose of batteries responsibly through authorised recycling or collection facilities where required.

Rechargeable batteries naturally lose capacity over time through normal use.

Battery life, charging performance, and operating time may vary depending on:

  • Usage patterns.
  • Environmental conditions.
  • Charging practices.
  • Software updates.
  • Product age.

FreyaVibe Store is not responsible for damage caused by misuse, unauthorised repairs, improper charging, incompatible accessories, or failure to follow supplied instructions.

15. Consumer Rights

Nothing contained in these Terms limits, excludes, or replaces any consumer rights that cannot legally be excluded under applicable law.

This includes, where applicable:

🇬🇧 United Kingdom

Customers retain all rights available under:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Other applicable UK legislation

🇺🇸 United States

Customers retain any mandatory rights available under applicable federal, state, or local consumer protection laws.

California residents may also have rights under applicable California consumer and privacy legislation.

🇨🇦 Canada

Customers retain all mandatory rights available under applicable provincial and federal consumer protection legislation, including where applicable:

  • Ontario Consumer Protection Act
  • British Columbia Business Practices and Consumer Protection Act
  • Quebec Consumer Protection Act

🇮🇳 India

Customers retain all rights available under:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Other applicable Indian legislation

🇦🇺 Australia

Nothing in these Terms excludes, restricts, or modifies rights available under the Australian Consumer Law (ACL).

Goods supplied by FreyaVibe Store come with guarantees that cannot be excluded under Australian law.

Customers are entitled to remedies for major failures and other rights provided by the ACL.

16. Intellectual Property

All content available on FreyaVibe Store, including but not limited to:

  • Website design
  • Logos
  • Branding
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Icons
  • Text
  • Layouts
  • Software
  • Source code
  • Digital downloads
  • Marketing materials

is owned by FreyaVibe Store or licensed to us and is protected by applicable copyright, trademark, database, design, and intellectual property laws.

Nothing contained on this website grants any licence or right to use our intellectual property except as expressly permitted by law.

You may not:

  • Copy
  • Modify
  • Republish
  • Sell
  • Reproduce
  • Redistribute
  • Reverse engineer
  • Commercially exploit

any website content without our prior written permission.

17. Acceptable Use

By using FreyaVibe Store you agree that you will not:

  • Use the website for any unlawful purpose.
  • Commit fraud or attempt fraudulent transactions.
  • Upload malicious software or harmful code.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with website security.
  • Circumvent security measures.
  • Misrepresent your identity.
  • Violate intellectual property rights.
  • Use automated systems to scrape website content without permission.
  • Use our website in a way that disrupts other users.

We reserve the right to suspend or terminate access where misuse is reasonably suspected.

18. Customer Accounts

Where customer accounts are available, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring all information remains accurate and up to date.
  • Notifying us immediately if you believe your account has been accessed without authorisation.

You are responsible for all activity occurring under your account unless otherwise required by applicable law.

FreyaVibe Store reserves the right to suspend or terminate accounts involved in fraud, abuse, or breaches of these Terms.

19. Customer Reviews & User Content

Customers may voluntarily submit:

  • Reviews
  • Ratings
  • Comments
  • Images
  • Videos
  • Testimonials
  • Questions

By submitting content to FreyaVibe Store, you confirm that:

  • You own or have permission to submit the content.
  • The content does not infringe third-party rights.
  • The content is accurate to the best of your knowledge.
  • The content is not unlawful, defamatory, misleading, abusive, or offensive.

You grant FreyaVibe Store a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and distribute submitted content for customer service, marketing, promotional, or operational purposes.

We reserve the right to remove content that we reasonably consider inappropriate or unlawful.

20. Third-Party Websites & Services

Our website may contain links to third-party websites, applications, or services.

These links are provided for convenience only.

FreyaVibe Store does not control and is not responsible for:

  • Third-party websites.
  • Third-party applications.
  • Third-party software.
  • Third-party privacy policies.
  • Third-party terms of service.
  • Third-party content.

Customers should review the applicable policies before using any third-party service.

21. Shopify Platform

FreyaVibe Store operates using the Shopify e-commerce platform.

Certain website functions, including checkout, payments, account services, Shop Pay, and other Shopify-powered features, may also be subject to Shopify's own Terms of Service and Privacy Policy.

Nothing in these Terms replaces any obligations imposed by Shopify where applicable.

22. Privacy & Data Protection

FreyaVibe Store processes personal information in accordance with our Privacy Policy and applicable data protection legislation.

Depending on your location, this may include:

  • UK GDPR
  • EU GDPR
  • Data Protection Act 2018
  • California Consumer Privacy Act (CCPA), where applicable
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Digital Personal Data Protection Act, 2023 (India)
  • Privacy Act 1988 (Australia)
  • Other applicable privacy legislation

Our Privacy Policy forms part of these Terms.

23. AI Services & Connected Devices

Some products sold by FreyaVibe Store operate with third-party technologies including:

  • AI software
  • Cloud services
  • Bluetooth
  • Mobile applications
  • Voice assistants
  • Translation services
  • Camera software
  • Operating systems
  • Firmware updates

FreyaVibe Store does not own, develop, or control these independent services.

Features, compatibility, software availability, translations, AI-generated responses, cloud functionality, or connected services may change after purchase due to updates made by manufacturers or software providers.

FreyaVibe Store is not responsible for interruptions, modifications, discontinuation, or limitations of third-party software or services.

Customers are responsible for reviewing any applicable third-party terms before using connected features.

24. Electronic Communications

By using FreyaVibe Store or placing an order, you agree that we may communicate with you electronically, including by:

  • Email
  • Website notifications
  • Order updates
  • Shipping notifications
  • Customer support communications
  • Legal notices
  • Security notifications

Electronic communications satisfy any legal requirement that communications be in writing where permitted by applicable law.

You remain responsible for ensuring that your contact information is accurate and up to date.

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, FreyaVibe Store provides this website and its services on an "as is" and "as available" basis.

Except where prohibited by law, we do not guarantee that:

  • The website will always be available.
  • The website will always be uninterrupted.
  • The website will always be error-free.
  • Product information will always be free from typographical errors.
  • Third-party services will remain available.
  • Software supplied by third parties will remain compatible indefinitely.

Nothing in this section limits any statutory warranties or consumer guarantees that cannot legally be excluded.

26. Limitation of Liability

To the fullest extent permitted by applicable law, FreyaVibe Store shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

  • Use of the website.
  • Delay in delivery.
  • Loss of profits.
  • Loss of business.
  • Loss of data.
  • Third-party software failures.
  • Interruptions to connected services.
  • Manufacturer software updates.

Our total liability relating to any claim shall not exceed the amount paid for the relevant product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded or limited under applicable law.

  • 27. Indemnification

    You agree to indemnify, defend, and hold harmless FreyaVibe Store, its owners, directors, employees, affiliates, contractors, service providers, fulfilment partners, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or relating to:

    • Your breach of these Terms.
    • Your misuse of the website.
    • Your violation of applicable laws or regulations.
    • Your infringement of any third-party rights.
    • Information or content submitted by you.

    This provision applies only to the extent permitted by applicable law.

    28. Force Majeure

    FreyaVibe Store shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

    These circumstances may include, but are not limited to:

    • Natural disasters
    • Floods
    • Earthquakes
    • Fires
    • Severe weather
    • Pandemics
    • Epidemics
    • Government actions
    • Changes in law
    • Customs delays
    • War
    • Terrorism
    • Civil unrest
    • Industrial disputes
    • Power failures
    • Internet outages
    • Cybersecurity incidents
    • Transportation disruptions
    • Supplier shortages
    • Carrier delays
    • Postal interruptions
    • Labour shortages
    • Other events beyond our reasonable control

    Where reasonably possible, we will take appropriate steps to minimise delays and keep customers informed.

    29. Severability

    If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

    The remaining provisions shall remain valid, enforceable, and continue in full force and effect.

    30. Entire Agreement

    These Terms of Service, together with our:

    • Privacy Policy
    • Return & Refund Policy
    • Shipping Policy
    • Cookie Policy (where applicable)
    • Any additional policies published on our website

    constitute the entire agreement between you and FreyaVibe Store regarding your use of our website and the purchase of our products.

    No oral statements or prior communications shall modify these Terms unless confirmed by us in writing.

    31. Changes to These Terms

    FreyaVibe Store may update or amend these Terms from time to time to reflect changes in:

    • Applicable laws
    • Regulatory requirements
    • Business operations
    • Products
    • Services
    • Technology
    • Website functionality

    The "Last Updated" date shown at the top of these Terms indicates when the latest version became effective.

    Updated Terms become effective when published on our website unless otherwise required by applicable law.

    Your continued use of the website after updated Terms become effective constitutes your acceptance of those changes, to the extent permitted by law.

    32. Governing Law & Jurisdiction

    These Terms of Service are governed by the laws of England and Wales.

    Any dispute arising out of or relating to these Terms or your use of FreyaVibe Store shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country or jurisdiction provide otherwise.

    Nothing in these Terms limits any mandatory statutory rights or remedies available under applicable consumer protection laws.

    33. Contact Information

    If you have any questions regarding these Terms of Service, your order, or our products and services, please contact us:

    FreyaVibe Store

    Website: freyavibestore.com

    Email: hello@freyavibestore.com

    Business Address:
    FreyaVibe Store
    10 Hanger Lane
    London
    W5 3HH
    United Kingdom

    We aim to respond to customer enquiries as soon as reasonably possible and, where practical, within 2 business days.

    34. Customer Acceptance

    By accessing or using FreyaVibe Store, creating an account, placing an order, or otherwise using our website or services, you acknowledge that:

    • You have read these Terms of Service.
    • You understand these Terms of Service.
    • You agree to be legally bound by these Terms of Service.
    • You agree to comply with all applicable laws and regulations relating to your use of our website and any products purchased from us.

    If you do not agree with these Terms, you should discontinue use of our website and refrain from placing orders.

    Nothing in these Terms excludes, restricts, or limits any consumer rights that cannot legally be excluded under applicable law.