Track Your Order
Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to follow your delivery in real time.
Simply click the link in your email, or enter your tracking number on the courier's website to see exactly where your order is.
Delivery Timeframes
| Destination | Standard Delivery | DHL Express |
|---|---|---|
| United Kingdom | 10– 12business days | 1–2 business days |
| United States | 10–20 business days | 4–8 business days |
| Canada | 10–20 business days | 4–8 business days |
| Australia | 15–25 business days | 4–8 business days |
| India | 10–18 business days | 4–7 business days |
Important Information
- Delivery timeframes are estimates and begin from the date of dispatch, not the date of order.
- International orders may be subject to customs processing, which can add additional time.
- During peak periods such as Christmas, Black Friday, and public holidays, delivery times may be slightly longer.
- All orders are tracked. You will receive your tracking details by email once your order has been dispatched.
Need Help With Your Order?
If you have not received your tracking information within 5 business days of placing your order, or if your tracking shows no movement for more than 7 days, please get in touch and our team will investigate straight away.
- Email: hello@freyavibestore.com
- Live Chat: Click the chat icon at the bottom of any page for real-time support during business hours.
Our customer support team is available Monday to Friday, 9am – 5pm GMT/BST. We aim to respond to all enquiries within 1–2 business days.