Shipping policy

Shipping Policy — FreyaVibe Store 

Last Updated: July 2026
Contact: hello@freyavibestore.com

Shipping Policy

Thank you for shopping with FreyaVibe Store.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through freyavibestore.com.

FreyaVibe Store works with trusted international fulfilment partners, manufacturers, suppliers, and logistics providers to deliver products worldwide. Delivery times may vary depending on the product, destination, fulfilment location, customs processing, and selected shipping method.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable law.

1. Where We Ship

FreyaVibe Store currently ships to the following countries:

  • 🇬🇧 United Kingdom
  • 🇺🇸 United States
  • 🇨🇦 Canada
  • 🇮🇳 India
  • 🇦🇺 Australia

Shipping availability may change from time to time depending on carrier availability, customs regulations, supplier capabilities, or operational requirements.

If shipping is unavailable to your location, you will normally be notified during checkout.

2. How We Fulfil Orders

FreyaVibe Store partners with trusted international manufacturers, fulfilment centres, warehouses, and logistics providers to process and deliver customer orders.

Depending on product availability and destination country, products may be dispatched from different international fulfilment centres or supplier warehouses.

As a result:

  • Products within the same order may be dispatched separately.
  • Different products may arrive on different dates.
  • Packaging may vary depending on the fulfilment partner.
  • Return addresses may differ depending on the product supplied.

Although third-party partners assist with fulfilment, FreyaVibe Store remains your primary point of contact for customer service, shipping enquiries, returns, refunds, and order support.

3. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorised and confirmed.

Certain products may require additional processing time, including but not limited to:

  • Personalised products
  • Made-to-order products
  • Print-on-demand products
  • Products requiring additional quality checks
  • Products experiencing unusually high demand

Orders are not normally processed on:

  • Saturdays
  • Sundays
  • UK public holidays

Once your order has been dispatched, you will receive a confirmation email containing available tracking information.

Please note that processing time is separate from shipping time.

4. Shipping Costs

FreyaVibe Store offers Free Standard Shipping on most eligible products to customers located in:

  • United Kingdom
  • United States
  • Canada
  • India
  • Australia

Where available, customers may also select DHL Express Shipping or other expedited delivery services during checkout for an additional charge.

Shipping costs are automatically calculated and displayed before payment is completed.

Certain oversized, heavy, hazardous, battery-powered, or specialist products may require additional shipping charges depending on:

  • Product dimensions
  • Product weight
  • Destination country
  • Shipping carrier
  • Delivery location

Any applicable shipping charges will always be displayed during checkout before your order is confirmed.

5. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

🇬🇧 United Kingdom

Standard Shipping (Free):
Estimated 10–20 business days

DHL Express (where available):
Estimated 3–7 business days
From approximately £45

🇺🇸 United States

Standard Shipping (Free):
Estimated 15–25 business days

DHL Express (where available):
Estimated 3–7 business days
From approximately £40

🇨🇦 Canada

Standard Shipping (Free):
Estimated 15–25 business days

DHL Express (where available):
Estimated 4–10 business days
From approximately £40

🇮🇳 India

Standard Shipping (Free):
Estimated 15–25 business days

DHL Express (where available):
Estimated 4–10 business days
From approximately £40

🇦🇺 Australia

Standard Shipping (Free):
Estimated 15–25 business days

DHL Express (where available):
Estimated 4–8 business days
From approximately £40

DHL Express estimates apply after supplier dispatch and may vary depending on fulfilment location, destination country, customs processing, airline schedules, and local courier operations.

All delivery times are estimates only and are not guaranteed.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including customs inspections, adverse weather conditions, public holidays, transportation disruptions, security checks, carrier delays, or other operational factors.

6. Order Tracking

Once your order has been dispatched, FreyaVibe Store will send a dispatch confirmation email containing your tracking information, where available.

Please note:

  • Tracking information may take up to 5 business days to become active after dispatch.
  • Tracking availability depends on the shipping carrier, destination country, and shipping service selected.
  • Some economy shipping methods may provide limited tracking updates after the parcel reaches the destination country.

If your tracking information has not updated after 7 business days following dispatch, please contact us at hello@freyavibestore.com and we will investigate with our fulfilment and logistics partners.

7. Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT, GST or similar taxes
  • Brokerage fees
  • Customs clearance charges
  • Other government-imposed fees

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

FreyaVibe Store has no control over customs procedures, import regulations, or fees imposed by destination countries.

Please note:

  • United States: Following changes to U.S. import regulations, low-value shipments may be subject to customs duties or import taxes depending on applicable laws and regulations at the time of import.
  • Canada: Orders may be subject to GST, HST, PST, customs duties, brokerage fees, or CBSA import charges where applicable.
  • Australia: Imported goods may be subject to GST, customs processing requirements, or other government charges where applicable.
  • India: Orders may be subject to customs duties, GST, import clearance procedures, or other applicable government charges.
  • United Kingdom: Orders delivered within the UK are generally not subject to import duties where dispatched domestically. International shipments into the UK may be subject to applicable customs procedures where required.

Customers are responsible for complying with the import requirements of their destination country.

8. Restricted & Specialist Products

Certain products sold by FreyaVibe Store may be subject to additional transportation, customs, or carrier restrictions depending on the destination country.

These products may include, but are not limited to:

  • Fragrances
  • Perfumes
  • Aerosols
  • Cosmetics
  • Liquids
  • Electronic devices
  • Products containing magnets
  • Battery-powered products
  • Other regulated goods

Certain products may only be eligible for Standard Shipping, while express shipping options may be unavailable depending on airline regulations, customs requirements, or carrier policies.

Where shipping restrictions affect your order, FreyaVibe Store will notify you as soon as reasonably practicable and, where appropriate, offer an alternative shipping method or suitable resolution.

9. Battery-Powered Products & Smart Electronics

Certain products sold by FreyaVibe Store, including:

  • AI smart glasses
  • Smart wearables
  • Bluetooth devices
  • Consumer electronics
  • Camera products
  • Drones
  • Rechargeable batteries
  • Power banks
  • Charging accessories
  • Other battery-powered devices

may be shipped using specialist carriers or transport methods to comply with applicable international dangerous goods regulations, lithium battery transport requirements, airline safety standards, and local shipping regulations.

As a result:

  • Delivery times may vary depending on destination country.
  • Express shipping may not be available for certain battery-powered products.
  • Some products may require additional customs or carrier inspections.
  • Certain destinations may have shipping restrictions or import limitations for lithium battery products.

Where required, products containing rechargeable lithium batteries or other regulated components will be packaged, labelled, and transported in accordance with applicable transport and safety requirements.

Customers are responsible for ensuring that battery-powered products can be legally imported into their destination country.

10. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at the time of placing an order.

Please carefully review your shipping information before completing checkout.

FreyaVibe Store cannot be held responsible for delays, failed deliveries, additional shipping costs, or lost parcels resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid postal codes
  • Incorrect recipient names
  • Incorrect telephone numbers
  • Failure to collect parcels where required

If you notice an error in your shipping address after placing an order, please contact hello@freyavibestore.com as soon as possible.

While we will make reasonable efforts to update shipping information before dispatch, we cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

11. Failed Delivery & Unclaimed Orders

If a delivery cannot be completed due to circumstances attributable to the customer, including but not limited to:

  • Incorrect or incomplete delivery address
  • Incorrect contact information
  • Refusal to accept delivery
  • Failure to collect the parcel from a collection point or local postal office
  • Failure to pay applicable customs duties, taxes, or import charges
  • Failure to respond to the carrier regarding delivery arrangements

the shipment may be returned to the sender, fulfilment partner, or carrier in accordance with the carrier's procedures.

Where permitted by applicable law, orders returned due to the circumstances above may be subject to:

  • Return shipping costs
  • Customs charges
  • Carrier handling fees
  • Storage charges
  • Administrative costs

These amounts may be deducted from any eligible refund.

If the returned parcel cannot be recovered from the carrier or fulfilment partner, no refund may be available except where required by applicable consumer protection law.

12. Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact hello@freyavibestore.com.

We will work with our fulfilment partners and shipping carriers to investigate the shipment and provide updates where available.

Depending on the circumstances, we may:

  • Trace the shipment
  • Request additional information from the carrier
  • Arrange a replacement where appropriate
  • Provide a refund where applicable under our Return & Refund Policy

Where tracking indicates that an order has been delivered but the customer reports it as missing, additional documentation may be requested, including confirmation from the relevant shipping carrier or local postal authority where appropriate.

Claims for lost parcels may require completion of carrier investigations before a replacement or refund can be approved.

Nothing in this section affects your statutory consumer rights.

13. Delivery Delays Beyond Our Control

While FreyaVibe Store will make reasonable efforts to assist customers with delayed shipments, we cannot guarantee delivery dates.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections
  • Import clearance procedures
  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Carrier operational delays
  • Airline scheduling changes
  • Transportation disruptions
  • Industrial action or strikes
  • Government actions or restrictions
  • Security inspections
  • Pandemics or public health emergencies
  • Cybersecurity incidents affecting logistics providers
  • Other force majeure events

FreyaVibe Store shall not be liable for delivery delays caused by such circumstances.

Nothing in this section limits or excludes any mandatory consumer rights available under applicable law.

14. Separate Shipments

Where an order contains multiple products, items may be dispatched separately.

Separate shipments may occur due to:

  • Different supplier locations
  • Different warehouses
  • Stock availability
  • Product size or weight
  • Carrier requirements
  • Shipping method restrictions
  • International logistics arrangements

Customers may therefore receive multiple tracking numbers and deliveries on different dates.

If your order has been shipped in multiple parcels, please wait until the estimated delivery period for all shipments has expired before reporting missing items.

15. Delivery Inspection

Customers should inspect their order as soon as reasonably possible after delivery.

If you believe that an item is:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete
  • Missing accessories
  • Different from the product ordered

please contact hello@freyavibestore.com as soon as reasonably possible.

To help us investigate efficiently, we may request:

  • Your order number
  • Photographs
  • Videos
  • Packaging images
  • Shipping labels
  • Any other information reasonably required to assess the issue

Prompt notification allows us to work quickly with our fulfilment partners and shipping carriers to provide an appropriate resolution in accordance with our Return & Refund Policy.

Nothing in this section limits your statutory consumer rights under applicable law.

16. Customer Support

FreyaVibe Store is committed to providing prompt and professional customer support.

If you have any questions regarding:

  • Your order
  • Shipping updates
  • Delivery status
  • Tracking information
  • Customs enquiries
  • Shipping delays
  • Lost parcels
  • Damaged deliveries
  • Incorrect items
  • Missing items
  • Returns or refunds

please contact us using the details below.

We aim to respond to all customer enquiries as soon as reasonably possible and, where practical, within 2 business days.

17. Changes to This Shipping Policy

FreyaVibe Store may update or amend this Shipping Policy from time to time to reflect changes in:

  • Shipping carriers
  • Fulfilment partners
  • Delivery services
  • Customs regulations
  • International shipping requirements
  • Business operations
  • Applicable laws or regulations

The "Last Updated" date displayed at the top of this Shipping Policy indicates the most recent revision.

Any updates become effective immediately upon publication on our website unless otherwise required by applicable law.

18. Contact Us

If you have any questions about this Shipping Policy or require assistance with your order, please contact us using the details below:

FreyaVibe Store

Website:
freyavibestore.com

Email:
hello@freyavibestore.com

Business Address:
FreyaVibe Store
10 Hanger Lane
London
W5 3HH
United Kingdom

We aim to respond to customer enquiries as soon as reasonably possible and, where practical, within 2 business days.

19. Customer Acknowledgement

By placing an order with FreyaVibe Store, you acknowledge that:

  • You have read and understood this Shipping Policy.
  • You accept the estimated shipping and delivery timeframes provided.
  • You understand that delivery estimates are not guaranteed.
  • You acknowledge that customs procedures, import requirements, carrier operations, and other factors beyond our reasonable control may affect delivery times.
  • You accept responsibility for any applicable customs duties, import taxes, or government charges unless otherwise stated at checkout.
  • You understand that products fulfilled from different suppliers or warehouses may arrive in separate shipments.
  • You agree to provide accurate shipping information and cooperate with shipping carriers where required to facilitate delivery.

Nothing in this Shipping Policy limits, excludes, or replaces any mandatory consumer rights available under applicable law.

Final Statement

This Shipping Policy forms part of the Terms and Conditions governing your use of freyavibestore.com and should be read together with our:

  • Privacy Policy
  • Return & Refund Policy
  • Terms of Service
  • Any additional policies published on our website from time to time

Where mandatory consumer protection laws provide greater rights than those described in this Shipping Policy, those statutory rights will always prevail.

Thank you for choosing FreyaVibe Store.

We appreciate your trust and are committed to delivering your order safely, efficiently, and with the highest level of customer service possible.